Record Customer Satisfaction


The Manufacturing Institute is celebrating record customer satisfaction scores across its education, training and consultancy programmes for the third consecutive year.

The average score for courses ranging from the MSc in Manufacturing Leadership to Shingo Discover workshops in the 2015-16 financial year is 92.3% – up from 89.8% the previous financial year.

Satisfaction scores have also improved for both Public and In-Company Education and Training courses which include the Team Leader Development Programme and the Accelerated Route to Lean Manufacturing Programme.

Said Toby Adamson, The Manufacturing Institute’s Programme Delivery Manager: “We always aim for high satisfaction scores across all of our courses and I’m delighted that we have beaten our own targets.

“A lot of hard work goes in to ensuring that all our delegates have the best possible learning experience so it’s great to see such positive feedback from UK manufacturing companies of all sizes.”

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